Contact
FemiPro Contact: Which Desk for What
FemiPro contact runs through two desks. For tracking, changes and refunds on a placed order, call the order desk at +1 (302) 200-3480 with your order ID. For questions about these pages, email [email protected], Monday to Friday, 9am to 5pm ET. The website inbox cannot see orders, so order questions belong with the phone desk.
Written by the FemiPro label deskUpdated
Pick a desk01
Which FemiPro contact do I need?
The FemiPro contact you need depends on the question. Anything tied to an order goes to the order desk by phone. Anything about the words on these pages goes to the website inbox by email.
The two desks do not share a system. The order desk works inside the checkout, which runs on BuyGoods. The website inbox belongs to Myfemipro, the U.S. stocking partner that writes these pages. It can fix a typo or answer a label question, but it cannot look up a parcel.
Pick the card that matches your question. Each one lists what that desk handles, so a message lands in the right place the first time.
Tracking, changes and refunds
FemiPro order desk (BuyGoods), for orders already placed. Have your order ID ready.
Order email
Not published
No order email is published; use the order desk phone or the contact page on the FemiPro sales site.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
90 Broad Street, Suite 402
New York, NY 10004
Mail only. No walk-in sales.
Returns (New York)
215 Park Avenue South, Floor 13
New York, NY 10003
Call the order desk with your order ID first. Pack a note with your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Label distributor (Ohio)
FemiPro, 285 Northeast Ave
Tallmadge, OH 44278
Printed on the bottle with [email protected]. For product questions; placed orders go to the desk above.
Order desk02
What is the FemiPro order desk number?
The FemiPro order desk number is +1 (302) 200-3480. It is the only phone number we list. Call it for tracking, an address change, a cancel request, a guarantee claim or a refund that has not posted.
The desk will ask for your order ID first. It is in the confirmation email the checkout sent after you paid. Search your inbox and spam folder for the word "order" on the day you bought.
Find the order ID
Copy it from the confirmation email before you dial.
Have the details ready
Your full name, the email used at checkout and the pack you bought.
Say what you need
Tracking, a change, a return or a refund. One clear request per call works best.
Write down the reply
Note the date, the name of the person you spoke to and any reference they give.
Order email03
Is there a FemiPro email address for orders?
No, there is no published FemiPro email address for orders. The sales material says to use the contact page on the FemiPro sales site, and it prints no address we can pass on.
That leaves the phone desk as the direct line for order questions. If you prefer writing, use the form on the sales site and keep a copy of what you sent.
The label prints one more email, [email protected], next to the distributor's Ohio address. That address belongs to the label's distributor. It is printed for the label's own purpose, not as an order line, so the phone desk is still the faster route for a parcel or a refund.
Website inbox04
What can the Myfemipro website inbox help with?
The Myfemipro website inbox, [email protected], helps with anything about these pages. It is staffed Monday to Friday, 9:00am to 5:00pm Eastern Time.
Write to it if you spot a wrong number, a broken link or a sentence that reads unclearly. It also takes privacy requests, press questions and questions about how we read the label.
- A typo, a dead link or a figure that does not match the bottle
- A question about a label line or a source we cite
- A privacy request about data this website holds; see the privacy policy
- Press and partnership questions about Myfemipro, explained on who runs this site
The inbox cannot see payments, parcels or refunds. If you send an order question there, we will point you back to the order desk.
Addresses05
Which FemiPro address is which?
FemiPro has three addresses in print, and each has its own job. Mixing them up is the most common reason a parcel goes astray.
The New York office on Broad Street is the seller's office. The Park Avenue South address is for returns. The Ohio address is the distributor printed on the label.
| Address | Who it belongs to | Use it for |
|---|---|---|
| 90 Broad Street, Suite 402, New York, NY 10004 | Myfemipro office (U.S. stocking partner) | Written letters about the website; not for returns |
| 215 Park Avenue South, Floor 13, New York, NY 10003 | Returns address in the seller's brief | Returned bottles, only after the order desk confirms it |
| 285 Northeast Ave, Tallmadge, OH 44278 | FemiPro, the distributor named on the label | The label's own purpose; not an order or returns line |
| +1 (302) 200-3480 | FemiPro order desk (BuyGoods) | Orders, tracking, changes, guarantee claims, refunds |
| [email protected] | Myfemipro website inbox | Pages, typos, privacy, press; Mon-Fri 9am-5pm ET |
FemiPro: from $49 a bottle30 capsules · 1, 3 or 6 bottles · free US shipping · 60-day money-back guarantee
See packsDamaged bottle06
What should I do if my FemiPro bottle arrives damaged?
If a FemiPro bottle arrives damaged, do not take the capsules and call the order desk with your order ID. The label itself says not to use the bottle if the safety seal is damaged or missing.
A crushed box with a sealed bottle inside is a different case from a torn seal. Check the seal under the cap before you decide. Either way, keep everything until the desk tells you what to do next.
Keep it all
Hold on to the bottle, the seal, the box and the shipping label. Do not throw anything away yet.
Take photos
Photograph the seal, the bottle and the outer box in good light, with the shipping label in one shot.
Call the desk
Ring +1 (302) 200-3480 with your order ID and describe what you see. Note the date of the call.
Lost or late parcels follow the same route. Delivery times and tracking are covered on FemiPro shipping.
Returns07
How do I contact FemiPro about a return or refund?
Start every FemiPro return or refund with a call to the order desk. Mailing bottles before that call can leave a parcel with no order attached to it.
The guarantee runs 60 days from the date of purchase. The desk confirms where to ship, and you pay the return postage. Put your full name, email and order ID inside the parcel, and use a tracked service.
Refunds post 3-5 business days after the bottles are credited, then take 5-10 days to show on your card. The full steps are on the 60-day guarantee and the refund policy.
Reply times08
How fast does each FemiPro desk reply?
Neither FemiPro desk publishes a set reply time. The website inbox reads mail on weekdays between 9am and 5pm Eastern, so a note sent on a Friday evening waits for Monday.
A phone call is the quickest way to reach the order desk. For email, put the full question in the first message so one answer can close it.
Health questions09
Who should I ask about a health question?
Ask your own doctor, nurse or pharmacist about a health question. Neither desk can give medical advice, and neither knows your history or your medicines.
That matters for FemiPro in particular. Bearberry leaf is meant for short courses, and berberine can change how the body handles some medicines. A pharmacist can check your list in a few minutes. The cautions we found are set out on FemiPro side effects.
If you think the capsules caused a reaction, stop taking them and call a health professional. Then tell the order desk, so the problem is on record with your order.
FAQ10
Contact questions
What is the FemiPro customer service number?
The FemiPro customer service number is +1 (302) 200-3480, the order desk that runs with the BuyGoods checkout. Call it for tracking, order changes, guarantee claims and refunds. Have your order ID from the confirmation email ready, since the desk needs it before it can find your purchase.
Is there a FemiPro order email?
No order email is published. The seller's material points to the contact page on the FemiPro sales site instead. For anything urgent, such as a wrong address or a missing parcel, the phone desk is quicker. The website inbox at [email protected] cannot see orders, so it cannot help with those.
What are the FemiPro office hours?
The Myfemipro website inbox is staffed Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent in the evening or at the weekend are read on the next weekday. The order desk does not publish its own hours in the material we have, so try it during US business hours first.
How fast does FemiPro reply?
No reply time is promised by either desk. The website inbox reads mail on weekdays during office hours, in the order it arrives. To avoid a back-and-forth, include your question, the page you mean and, for label questions, a photo of the bottle in your first message.
Can I visit the FemiPro office?
The office at 90 Broad Street, Suite 402, New York, is a business address, and no walk-in hours are published. Email or call before you plan a trip. Returns go to a different address, which the order desk confirms, so do not bring bottles to the office.
Who do I contact about a damaged bottle?
Phone the order desk at +1 (302) 200-3480 and give your order ID. Do not take capsules from a bottle with a torn or missing safety seal, as the label warns. Keep the bottle, box and shipping label, and take clear photos before you call.
Who wrote this11
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for FemiPro, not by the manufacturer or the label's distributor. We earn money when you buy through our order links.
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