Refund policy
FemiPro Refund Policy: Cancel, Return and Get Your Money Back
A FemiPro refund runs through the 60-day money-back guarantee. Call the order desk at +1 (302) 200-3480 with your order ID, mail the bottles with your full name, email and order ID, and pay the return postage. The money posts 3-5 business days after the bottles are credited, then takes 5-10 days to show on your card.
Written by the FemiPro label deskUpdated
The policy01
What is the FemiPro refund policy?
The FemiPro refund policy is simple at its core: any purchase can be refunded within 60 days of the order date. It rests on the sales page's "100% Satisfaction 60-Day Money Back Guarantee" (FemiPro sales page).
Refunds go back to the card you paid with. They cover the bottles. They do not cover the postage you pay to send them back.
All refunds are handled by the FemiPro order desk, which works with the BuyGoods checkout. Myfemipro, the U.S. stocking partner that runs this website, cannot issue or track a refund.
Three rules that decide most refunds
Call before you post
Phone +1 (302) 200-3480 with your order ID, so the desk expects your parcel.
Label the parcel
Put your full name, email and order ID inside the box.
Track it
Tracking is your proof of arrival. Keep the receipt until the money lands.
Cancelling02
How do you cancel a FemiPro order?
To cancel a FemiPro order, call the order desk at +1 (302) 200-3480 as soon as you can, with your order ID. No cancel button and no order email are published, so the phone is the route.
Timing matters. If the order has not shipped, ask the desk to stop it. If it has already left, the cancel turns into a return, and the steps below apply.
Do not refuse the parcel at the door without calling first. A refused parcel can take weeks to find its way back, and it may not be logged against your order.
Delivery times and tracking are covered on FemiPro shipping.
Timing03
How long does a FemiPro refund take?
A FemiPro refund takes about one to three weeks once your bottles arrive. The desk posts it 3-5 business days after the bottles are credited. Your card issuer then needs 5-10 days to show it.
A worked example. Say your parcel is logged on Monday, November 2. Five business days later is Monday, November 9. Add 5-10 days for the card, and the money should show between about November 10 and November 19.
Postage time comes on top. A parcel that spends five days in the mail adds five days to the wait.
| Stage | How long | What you hold |
|---|---|---|
| Call the desk | One call, inside 60 days of purchase | Order ID, the confirmed address, the call date |
| Parcel in the mail | Depends on the carrier you pick | Tracking number and receipt |
| Bottles credited | When the parcel is logged | Tracking shows it delivered |
| Refund posted | 3-5 business days after credit | A refund notice, if the desk sends one |
| Money on your card | 5-10 days after posting | Your card statement |
Opened bottles04
Can you return opened FemiPro bottles?
Yes, as far as the published wording goes. The guarantee promises satisfaction on the purchase, and it does not say bottles must be sealed. No written rule on opened bottles is published, though, so confirm it on your call.
Send back everything from the order: the open bottle, the empties and the sealed ones. Leaving a bottle out can shrink the refund or slow the match to your order.
Keep the caps on and pack the bottles snugly. Loose capsules in a box are no help to anyone.
If you stop because of a side effect, tell your clinician as well as the desk. A serious reaction can also be reported to the FDA (FDA, Report a Supplement Problem).
From call to card05
What are the steps from first call to refund?
A FemiPro refund follows the same four steps as the guarantee. Keep the order ID, take stock around day 30, call before day 60, then post the bottles with tracking.
Each step leaves a record. Keep all of them until the money shows.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The 60 days count from the date of purchase.
- Day 30
Take stock
One bottle lasts 30 days at one capsule a day. Look at your bladder diary, and keep every prescribed medicine going.
- Before day 60
Call the order desk
Call +1 (302) 200-3480 with your order ID before day 60 and ask where to send the bottles.
- Then
Mail the bottles with tracking
Pack a note with your full name, email and order ID. Return postage is on you; the refund follows once the bottles are credited.
FemiPro: from $49 a bottle30 capsules · 1, 3 or 6 bottles · free US shipping · 60-day money-back guarantee
See packsMailing06
Where do you mail a FemiPro return?
Mail a FemiPro return to the address the order desk confirms on your call. The returns address given to us is 215 Park Avenue South, Floor 13, New York, NY 10003, USA. Addresses can change, so check it every time.
Three addresses appear around FemiPro, and only one is for returns. Sending bottles to the wrong one is the most common way a refund stalls.
Returns address
215 Park Avenue South, Floor 13, New York. Use it only after the desk confirms it on the call.
Our office
90 Broad Street, Suite 402, New York. Myfemipro's mail address. It cannot credit bottles.
Label distributor
FemiPro, Tallmadge, Ohio, as printed on the bottle. It is the label's party, not the returns desk.
Every number and address, sorted by purpose, is on the contact page.
Problems07
What if your FemiPro refund does not arrive?
If your FemiPro refund has not arrived, first count the days. Add 5 business days from the delivery shown in tracking, then 10 more for the card. Only after that is the refund truly late.
Then act in order. Most late refunds come down to a parcel that was not matched to an order.
Check tracking
Confirm the parcel shows as delivered, and note the date.
Call the desk
Ring +1 (302) 200-3480 with your order ID and the tracking number. Ask for the date the bottles were credited.
Ask your card issuer
Pending refunds sometimes sit with the bank. Your card issuer can see them before your statement does.
Card disputes08
Should you file a chargeback for FemiPro?
A chargeback is a last step, not a first one. Try the order desk first, with your order ID and tracking. Most refunds move once the parcel is matched.
A card dispute is your right under your card issuer's rules, which set their own time limits. If the 60 days have passed, the bottles were delivered and the desk has not answered, ask your issuer how its dispute process works.
Keep your evidence together: the checkout email, call dates, the tracking receipt and the photo of the packed box. That file helps whichever route you take.
Not sure the capsules suit you before you buy? The 60-day guarantee page explains the window, and FemiPro prices shows each pack.
FAQ09
Refund policy questions
How do I cancel a FemiPro order?
Call the FemiPro order desk at +1 (302) 200-3480 with your order ID as soon as possible. There is no published cancel button or order email. If the parcel has not shipped, ask them to stop it; if it has, it becomes a return under the 60-day guarantee.
How long does a FemiPro refund take?
Usually one to three weeks after your bottles arrive. The desk posts the refund 3-5 business days after the bottles are credited, and your card issuer takes 5-10 days to show it. Time in the mail comes on top, so use a fast tracked service.
Can I return opened FemiPro bottles?
The guarantee's wording does not require sealed bottles, but no written rule on opened bottles is published. Ask the order desk on your call, then send every bottle from the order, opened, empty or sealed, so the parcel matches what you bought.
Where do I mail a FemiPro return?
To the address the order desk confirms when you call. The returns address we were given is 215 Park Avenue South, Floor 13, New York, NY 10003. Do not use our Broad Street office or the Ohio distributor's address on the label.
What if my FemiPro refund does not arrive?
Wait until about 15 days after tracking shows delivery, then call the desk with your order ID and tracking number. Ask for the date the bottles were credited. Your card issuer can also check for a pending refund before it reaches your statement.
Should I file a chargeback for FemiPro?
Call the order desk first. Most stalled refunds are parcels that were not matched to an order, which one call can fix. If the desk does not answer and the bottles were delivered, your card issuer can explain its own dispute rules and time limits.
Is the FemiPro shipping cost refunded?
US orders ship free, so there is no outbound charge to refund. Return postage is not refunded; the buyer pays it. Orders to Canada, the UK, Ireland, Australia or New Zealand carry a $15.95 shipping fee, and whether that is refunded is not published.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for FemiPro, not by the manufacturer or the label's distributor. We earn money when you buy through our order links.
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